Re: Unable to connect to Creative Cloud
Hi Ben, I tried those steps described by above link and it works. Thank you. Sebastian
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Hi LeoPhotoNovel, Thanks for sending your logs. I believe we've resolved your issue through email. Ben
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Hi braiswick, I'm sorry, I don't understand your question. To clarify my earlier post, LeoPhotoNovel's issue was resolved by following the steps shown here:...
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Ben I'm stupid - just accept that. I can't find c:\Users\<yourusername\AppData\Local\Adobe\OOBE\opm.db - partly because I don't know my username, and even a search for opm.db is no good. I've...
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Hi Ben, I can't sync my files either. I have updated to the 1.0.500.17 release (had issues with that at first too). Now, my status is "Unable to Connect to Creative Cloud." I've turned syncing on and...
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I am having the same issues here with my macbook air. I have uninstalled and re-installed 3 times with no luck."Unable to connect to the creative cloud".Adobe, please help us...
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Ben, I was having a similar issue with Cloud Sync. Mac OS X 10.8.3; Creative Cloud Connection 1.0.500.17. First I was seeing Unable to Connect to Creative Cloud. After removing opm.db AND signing...
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Hello braiswick,You need to replace your OS username in place of <yourusername>, for me my OS user name is "sadhwani" so the path for me is c:\Users\sadhwani\AppData\Local\Adobe\OOBE\opm.dbOR...
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hello sedbea, LeoPhotoNovelCould you please let us know how/when did the issue start for you or when you first noticed it ??
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Re: Unable to connect to Creative Cloud
Hi LeoPhotoNovel, To be honest with you I do not know. In the very beginning when I start using Creative Cloud I noticed that Creative Cloud Connection start giving me some errors from time to time...
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Not sure why but I think mine is now working - it's badly administrated - just allowing icons to disappear is not good enough information. I have now seen a new screen, I clicked OK, the screen...
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Hi everybody, I have the same issue: unable to connect to the Creative Cloud.Mac OSX 10.8.3, Creative Cloud Connection 10.0.500.17.
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Andrea,Can you please send me the below mentioned files at sadhwani@adobe.com Please attach PDApp Log File (Location details below):/Users/<yourusername>/Library/Logs/PDAPP.logPlease attach...
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Re: Unable to connect to Creative Cloud
I would like to join the ranks of paying Adobe customers who are unable to sync their Creative Cloud files through the Creative Cloud Connection. Having wasted a morning of my time trying to resolve...
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I have the exact same problem as itommo7 - I'd like to know what's going on with the connection.
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Same problem here! Until now I wasted my whole morning to figure out what's wrong instead of working... Hope we get some information soon!
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Hi, we are currently experiencing an issue preventing Creative Cloud Connection from connecting to Creative Cloud. We are aggressively working to resolve this.
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That's okay - as long as it's a problem your side, i've been scratching my head trying to figure out what was going on. Cheers.
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Re: Unable to connect to Creative Cloud
I like the idea of a load of techies sat in a room 'aggressively working'. That's made me feel better about this low-average breakage.. .
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Hey Adobe, maybe when their is a problem, U guys could send and email to us payed users. This way we wont be killing ourselves trying fixes when its on your end. Lets face I have no problems getting...
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Well why do you not tell us that rather than wait for us to waste our time trying to figure out why it is not working? And is there a way to turn off that silly message that pops up avery 5 seconds...
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Day Two - Same issues here. All current on software. Followed all steps in postings and still have a "Unable to connect to the Creative Cloud" - Day Two.
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I am using a macbook air on latest operating system, latest creative connection app etc. Cant seem connect to the system either? has this been fixed yet? thanks
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Re: Unable to connect to Creative Cloud
Dear Ben, In case it woth the information, I am on a MAC MINI late 2009 with two OSs: OS X 10.8.3 and Windows 7. I am experiencing the same issue on Windows partition too. Let me know if you need any...
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I'm having the same issues as the people above. Mine hasn't worked since they forced us to upgrade to the new version of CCC two days ago. Slow hand clap, Adobe.
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Sebdea, I wouldn't hold out too much hope of Ben Mordue getting back to you any time soon, when I emailed my log files to him as suggested on this forum I received an out of office reply saying he's...
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We are here, believe me. My apologies for the unacceptable level of performance. We are still experiencing an outage with Creative Cloud Connection being unable to connect. We're continuing to...
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Hi Andy, We are still experiencing an outage with Creative Cloud Connection being unable to connect. We're continuing to investigate the cause and are working hard to restore service as soon as...
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Hi Hope it is sorted soon. At £47 a month I do expect everything to work Andy
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So you'll be refunding our subscriptions for the days it hasn't worked then, right?
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Hi,I'm also unable to connect here from Indonesia, 17-May-13, 8:30pm, it has been few days without connecting. Please kindly help.I have also emailed the log files.
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Great idea! I just purchased Creative Cloud and I feel like half my "toy" is broken! No fun at all!
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Isn't it interesting - those of us who were the first to sign up for CC last year, at the introductory pricing, our year was up this month. This is the first month that I was billed for the full price...
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And here we have the living manifestation of my very strong aversion to the "cloud". Adobe: "We apologize, we make you pay twice the maintenance price from the old business model and lock you in for a...
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22 May and still no access. I rely on this service and am now regretting choosing Adobe as provider of a "professional" service.Fix this and tell people what's going on. This is truly unacceptable!
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They've taken it offline until 17 June. Can you imagine Dropbox doing that? And the rub is that I don't pay for Dropbox. Or Google Dive or even Microsoft's SkyDrive service. They're all free and I...
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Where did you get 17 June from? I just read that it's going to be online again next month..? I could actually do with the connection being back online before then.. in fact - I could have done with it...
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Just because the customer is ready to party (and indeed partying), doesn't mean that the bar is open. Even if the customer has already paid. Sobering? Wa-wa-wa-wahwaaaaah~! How... disapointing? Yup.
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Why tease us with this service and then shut it down...
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I agree, I've had this Cloud issue for over a month now. Even though it's just a part of the service, it's still a KEY part of the whole Cloud. If it doesn't work I believe we as paying customers...
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I agree - We signed up to CC solely for the ability to use the cloud service to share files/folders with our designers in different locations. It has NEVER worked and frankly I'm more than...
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I have a project due tomorrow, and then my CC decided that it would no longer work because it said my software isn't activated. Then it asked me for a serial. So I get on chat and the chat dude started...
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Hi - i'm still suffering from the same problem since several weeks - ...unable to connect... By manually disconnecting and reconnecting over System Preferences menu there will be established a...
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I think it is supposed to get switched back on today.
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I did, too... but the new CC app says [still] "Coming Soon"...
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